frequently asked questions
It looks like my pet’s food is currently out of stock. When will it be available again?
We understand how frustrating this pet food shortage can be – especially for pet parents. As we work to resolve our inventory issue, you may want to consider an alternative Hill’s pet food so you can continue the care for your pet’s needs.
How can I know when my pet’s food will be back in stock?
With so many factors outside of our control, we can’t commit to a specific date. What we can tell you is that our team is working hard to fix the situation and bring back the food your pet loves. In the meantime, we have other options that your pet may love, and check with your veterinarian for a recommendation.
How can I tell if my pet’s food formulation changed?
Hill’s is committed to delivering high-quality products and precise nutrition to meet pet requirements for every life stage and lifestyle. We continually evaluate our formulations and will make slight adjustments when necessary to account for changes in nutrient levels that can occur naturally over time. We are more than happy to answer any additional questions you may have.
How much should I feed my pet?
Just like people, eating amounts vary from pet to pet. Most Hill's pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet. Please keep in mind that the feeding guide is intended only as a starting point, and you should follow your veterinarian’s recommendation based on your pet's specific health needs.
What is the Hill's Pet Nutrition guarantee?
All of our products are 100% satisfaction guaranteed or your money back. If you are not satisfied with this product purchased from your authorized retailer, return the unused portion to them for a full refund or replacement.
How do I access Hill’s Pet Nutrition current employment opportunities?
Please visit our careers section for more information about jobs available at Hill's.
How can I learn more about Hill's pet food, e.g., how it works, the ingredients, calories, etc.?
For detailed information about Hill’s Science Diet, Hill’s Prescription Diet, Hill’s Bioactive Recipe, or Hill’s Healthy Advantage products, browse our products using these links:
What's the shelf life of the Hill's food my pet eats? How can I store the food?
What are the differences between your brands?
Hill’s Prescription Diet brand pet foods are formulated to address specific medical conditions that can develop in pets. Prescription Diet foods are available through your pet's veterinarian or authorized online retailers. If you have a pet with a medical condition, speak to your veterinarian to see if a Prescription Diet pet food is right for your dog or cat.
Hill’s Science Diet brand pet foods are formulated to meet the needs of healthy pets during various life stages. Science Diet healthy pet food offers clinically proven benefits that promote vitality and well-being at any age or lifestyle with a full range of precisely balanced products. Science Diet has the finest natural ingredients your pet will love and no artificial colors, flavors, or preservatives to help ensure that your pet lives a happy, healthy life.
Hill’s Bioactive Recipe formulas use Hill’s extensive knowledge of how dogs’ biology and genes respond to select ingredients in their food. Bioactive Recipes offer tailored benefits ideal for your dog’s overall health using ingredients blended in specific combinations that are easily digested ensuring nutrients are bioavailable.
Hill’s Healthy Advantage brand pet foods offer preventative nutrition for each lifestage. Each Healthy Advantage pet food delivers five health benefits to address the needs of pets at every lifestage. Along with regular exercise and veterinary checkups, Healthy Advantage maximizes your pet's potential for a healthier future. Healthy Advantage is available exclusively through your veterinarian.
We do not make Science Diet or Healthy Advantage products that serve as substitutions for Prescription Diet products.
Feeding and treats
My pet is a finicky eater, how can I successfully switch their pet food?
In this situation, we suggest following one or more of the tips below to encourage your pet to eat.
If you are starting to feed your pet a new food, a gradual transition from the current food to a new food helps wean your pet from one food to another.
For dogs, allow 10-20 minutes for your dog to eat, then remove the remaining food and wait to feed your dog until his next meal.
If you are feeding dry pet food, try hand-feeding the kibble from your hand in small portions for the first few feedings, like a treat.
Here are some additional resources that can help you successfully switch your pet’s food:
Should I feed my pet people food or table scraps?
We do not recommend feeding people food or table scraps. Veterinarians strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's nutrition which over time may lead to health problems for your pet (like obesity). Feeding table scraps or “people” food can also result in a more finicky pet.
What is the best way to treat my pet?
Treating your dog is a great way to bond and show how much you care and love your dog. Dog treats can be used as rewards for good behavior and as part of training.
We also provide low-calorie, restricted-mineral pet treats for pets being fed Prescription Diet foods.
Ask your veterinarian if one of our varieties of is right for your pet.
For cats with food sensitivities and skin conditions
For adult cats to support healthy weight loss and weight maintenance.
Can I have Hill’s products delivered?
For Prescription Diet products, ask your veterinarian about Hill’s to Home, our home delivery service for therapeutic pet foods.
For Science Diet products, there are several ways you can order online, including Amazon and Chewy.com. You can also visit your local pet retailer.
About our company
Our Mission is to help enrich and lengthen the special relationship between people and their pets.
We believe all animals from your pet, to the companion animals we care for should be loved and cared for during their lifetimes.
Are your dog food or cat food bags recyclable?
Many of our bags are made out of #4 Low-Density Polyethylene (LDPE) plastic — one of the most recycled plastics. LDPE can be turned into all kinds of new things, including construction materials and new packaging. Our plan is to continue the rollout of recyclable packaging across all of our brands and across other parts of the world — just one part of a larger 2025 environmental strategy from our parent company, Colgate-Palmolive.
Are your dog food or cat food bags biodegradable?
No, these bags (and plastics in general) are not designed to be biodegradable. The #4 LDPE plastic used in our bags is designed to be "circular," so that the material can be re-processed into new products and packaging.
Coupons & samples
Where can I find coupons?
A large percentage of promotions and coupons are routed through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available.
Why can't I find a promotion on my pet's product?
While we try to offer a variety of promotions to reach as many of our consumers as possible, we do not always have promotions running or coupons available. Be sure to check periodically with your veterinarian or pet food retailer.
Do you have samples available to send?
At this time, we do not have samples available. All of our pet foods are covered under a 100% guarantee. This means you can return the pet food to the retailer for a refund or exchange. This way you can try our products with no risk involved. We feel confident that you will be satisfied with our products.
How do I know my coupon is valid?
Hill's Pet Nutrition does not sell or authorize the sale of, its manufacturer coupons through online auction sites. Consumers purchasing Hill's manufacturer coupons from online auction sites are obtaining such coupons through unauthorized means and likely are obtaining fraudulent coupons. Only Hill's manufacturer coupons obtained directly from the HillsPet.com website or Hill's direct mail offerings are valid for redemption.
Nutrition & quality
How do you ensure the quality of Hill’s products?
Hill’s cares deeply about product safety and quality. At Hill’s, we build high levels of safety and quality assurance throughout the product life cycle. In the last 10 years, Hill’s has invested millions of dollars in our facilities, manufacturing practices, and formulas to reduce the risk of food safety issues. Click here